Ombudsman

Ms. Terri Schwierling
Ombudsman

The Ombudsman is an advocate and liaison that strengthens communication within the business and industry communities and provides support to AMC staff elements in facilitating and creating business development activities.

The command Ombudsman is an independent, senior government official responsible for receiving, and acting upon, industry inquiries and complaints concerning AMCOM. It is the Ombudsman’s job to serve as a neutral party and an advocate for fairness and ethical standards, and serve as an impartial problem-solver, by recommending corrective actions where needed.Other tasks performed by the Ombudsman include:

• Capability presentations, business opportunities,contractor payments, understanding the contracting process, status of actions and upcoming requirements
• Point of entry for small and large-business inquiries

• Ensure contractors are afforded a confidential forum to ask questions and resolve acquisition issues
• Confidential intermediary between industry and government
• Protect contractor identity during complaint investigation and resolution
• Works issues at the lowest level

• AMCOM Industry DaysContractors and individuals are encouraged to useexisting the communication channels. However, the Ombudsman program is available as an alternative,if needed.

More information about the Ombudsman office can be found at: https://www.amcom.army.mil/Resources/

Contact
Terri Schwierling
(256) 876-6659
Email:terri.l.schwierling.civ@army.mil